Americans with Disabilities Act and Section 504:
Disabilities: Americans with Disabilities Act Complaint Procedure
Tillamook Bay Community College supports the swift resolution of concerns related to academic accommodation, discrimination, retaliation or harassment based on disability. While students are encouraged to resolve concerns directly with the TBCC employee involved, this may not always be appropriate and offer the following formal resolution procedure. If there are problems getting appropriate auxiliary aids and services put into place in the classroom and/or concerns related to discrimination or harassment students should notify Disability Services (DS) in Student Services so we can work swiftly to ensure resolution.
A student who feels the concern has not been resolved may file a formal complaint regarding the issue by following the process outlined below.
How to File a Formal Complaint
1. Describing the Problem
To file a formal complaint, fill out an Americans with Disabilities Act (ADA) Complaint Form and submit it to Disability Services.
Complaint forms are located at:
4301 Third St, Tillamook Oregon 97141,
(503) 842-8222 x1100
The College prohibits retaliation against any person who makes a good faith complaint of discrimination or harassment and retaliation against any person who in good faith cooperates in an investigation of alleged harassment or discrimination.
2. Studying the Problem
Within five working days of ADA Complaint Form submission, the Director of Student Services or designee contacts the complainant to determine if the Americans with Disabilities Act (link is external) applies and will provide written notification of the complaint to the accused. The Director will investigate the problem and possible solutions. This process will take no more than 30 working days. The process will be reliable and impartial and provide opportunity to present witness names and other evidence.
3. Solving the Problem
Notification of findings will be sent within 30 working days of the complaint being filed. The complainant will receive the results of the investigation in writing. The complainant will review the findings and decide if they are satisfied with the results. If they are not satisfied with the results, they may appeal.
Tillamook Bay Community College does not tolerate any form of unlawful discrimination or harassment The College committed to taking steps to prevent the reoccurrence of any discrimination or harassment and to correct any discriminatory effects on the grievant and others, by taking appropriate steps to review College processes and policies in an ongoing effort to address concerns and issues brought to our attention.
An appeal to the Director’s recommendations may be made in writing to the college president, within five working days of receiving the resolution. The college president will respond in writing within 10 working days.
If the complainant is dissatisfied with the president's response, other legal remedies may be pursued, such as submitting the complaint to the Office of Civil Rights.
Who Resolves Formal Complaints and Concerns
Resolving Accommodation related Concerns
Resolving Concerns regarding Disability Services Staff
Resolving other Concerns
For concerns or complaints about conditions, individuals, policies or procedures of the College please follow the guidance found within the TBCC Rights and Responsibilities.
To schedule an appointment, or for more information, contact Disability Services Advisor (503) 842-8222 x1140