Americans with Disabilities Act and Section 504:

Resolving Concerns

Disabilities: Americans with Disabilities Act Complaint Procedure

Tillamook Bay Community College supports the swift resolution of concerns related to academic accommodation, discrimination, retaliation or harassment based on disability. While students are encouraged to resolve concerns directly with the TBCC employee involved, this may not always be appropriate and offer the following formal resolution procedure.  If there are problems getting appropriate auxiliary aids and services put into place in the classroom and/or concerns related to discrimination or harassment students should notify Disability Services (DS) in Student Services so we can work swiftly to ensure resolution.

A student who feels the concern has not been resolved may file a formal complaint regarding the issue by following the process outlined below.


How to File a Formal Complaint

 1.     Describing the Problem

To file a formal complaint, fill out an Americans with Disabilities Act (ADA) Complaint Form and submit it to Disability Services.

Complaint forms are located at:

Main Campus
Student Services

4301 Third St, Tillamook Oregon 97141, 

(503) 842-8222 x1100


The College prohibits retaliation against any person who makes a good faith complaint of discrimination or harassment and retaliation against any person who in good faith cooperates in an investigation of alleged harassment or discrimination.

 2.     Studying the Problem

Within five working days of ADA Complaint Form submission, the Director of Student Services or designee contacts the complainant to determine if the Americans with Disabilities Act (link is external) applies and will provide written notification of the complaint to the accused. The Director will investigate the problem and possible solutions. This process will take no more than 30 working days.  The process will be reliable and impartial and provide opportunity to present witness names and other evidence.

3.     Solving the Problem

Notification of findings will be sent within 30 working days of the complaint being filed. The complainant will receive the results of the investigation in writing. The complainant will review the findings and decide if they are satisfied with the results. If they are not satisfied with the results, they may appeal.


Tillamook Bay Community College does not tolerate any form of unlawful discrimination or harassment The College committed to taking steps to prevent the reoccurrence of any discrimination or harassment and to correct any discriminatory effects on the grievant and others, by taking appropriate steps to review College processes and policies in an ongoing effort to address concerns and issues brought to our attention.

 4.     Appeals

An appeal to the Director’s recommendations may be made in writing to the college president, within five working days of receiving the resolution.  The college president will respond in writing within 10 working days.

If the complainant is dissatisfied with the president's response, other legal remedies may be pursued, such as submitting the complaint to the Office of Civil Rights.

Seattle Office
Office for Civil Rights
U.S. Department of Education
915 Second Avenue Room 3310
Seattle, WA 98174-1099

Who Resolves Formal Complaints and Concerns

Resolving Accommodation related Concerns

  1. If the concern is related to an accommodation, DS can assist by facilitating communication with the staff person, program, department, or organization. DS may contact the appropriate faculty or staff in an effort to clarify and resolve the situation. 
  2. Any concerns that cannot be resolved swiftly through working with DS will be brought to the attention of the Director of Student Services who may consult with the Chief Academic Officer to address the concern.
  3. If the concern cannot be resolved by the Director of Student Services, DS will provide information about the college's discrimination grievance procedures so the concern can be addressed through the Office of the President.

Resolving Concerns regarding Disability Services Staff

  1. If you have a concern about a DS advisor or other employee, and do not feel comfortable discussing this directly with the staff member, you may contact the Director of Student Services at (503) 842-8222.  The Director will attempt to resolve your concerns regarding the staff member.
  2. If you have a concern and do not feel comfortable discussing this directly with the Director of Student Services you may contact the Director of Facilities, Safety, Human Resources at (503) 842-8222 x1020.
  3. 3.   If you have concerns regarding the Director of Student Services, please contact the College President at (503) 842-8222 x1015.

Resolving other Concerns

For concerns or complaints about conditions, individuals, policies or procedures of the College please follow the guidance found within the TBCC Rights and Responsibilities.

Helpful Links

To schedule an appointment, or for more information, contact Disability Services Advisor (503) 842-8222 x1145.


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